Job Description

Educational Qualifications         

• Two years college diploma
• Or Fresh Secondary School
• Higher qualification & experience in the related field will be advantage & preferred.

Skills/Knowledge           

• Proficiency in English language (Spoken & Written)
• Knowledge of Arabic or an international language will be an advantage and desirable but not essential.
• Proficient in MS Office
• Customer service oriented
• Familiar with SABRE system program
• Familiar with HACCP system (in-house training will be provided)
• Excellent supervisory and time management skills
• Excellent planning, organizing and maintenance skills.

Job Description               

General

• Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air;
• Shall comply with laws, regulations and procedures of the State of work location.
• Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
• Responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
• Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.

Job Related

• Ensure company memo’s, airline manuals are regularly read to update current procedures and regulations.
• Carry out duties on all areas of passenger services section as directed by superiors.
• Working detail guidelines will be provided applicable.
• Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers
• In coordination with ASDM implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
• Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
• Liaise with Catering/Engineering in all areas affecting Passenger Services.
• Safeguard Oman Air’s marketing interests at all times.
• Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
• Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
• Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
• Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
• Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded

Skills Required

• Customer Service
• Microsoft Office