Job Description

To manage the turnaround of Etihad flights in co-ordination with various stakeholders, government departments and service providers.

Accountabilities

• Being aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
• Brief all stakeholders involved in the flight arrival and departure (gate staff, crew, ramp staff etc).
• Manage the flight departure process, by leading EY and 3rd party agent teams with a positive ˜can do' attitude that inspires those around them whilst pre-empting and reacting to any anticipated issues or delays and subsequently cascading information to all staff so that guests and operational departments are kept informed of any changes.
• Accountable for operational and last minute changes that affect the turnaround, such as the offloading of cargo, guests and/or their baggage to ensure that the Etihad flight loadplanning in order that the Loading Instruction Report (LIR) and final Loadsheet are 100% accurate and delivered in a timely manner.
• effective tactical decision making.
• Allocate delay codes and timings for any off schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
• Report turnaround events post departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance.
• Accountable for load planning various a/c types in accordance with current company (and other airlines) weight and balance rules and guidelines; from flight creation and estimating zero fuel weights, to the production of the final Loadsheet and other necessary a/c documentation.
• Responsible and accountable for identifying safety risks on and around the aircraft in accordance with the company risk assessment process, and ensuring that adequate risk.

EDUCATION and EXPERIENCE

• Educated to secondary school level preferably with Maths and/or a Science qualification.
• At least 3 years experience in aircraft dispatch.
• Previous experience as a team leader or supervisor within airline/aviation industry.
• Part of the Disruption Support Group (DSG) / Shadowing a turnaround supervisor within the live operation is desirable.
• Successful in the Etihad Airways weight and balance licensing course is also desirable.
• TRAINING and KNOWLEDGE
• Strong focus on safety.
• Comprehensive knowledge in ground operations.
• Strong leadership skills.
• Training in Dangerous Goods, aircraft weight and balance, ramp and passenger handling.
• Computer literate and fluent in English language.
• Ability to work as part of a team.
• Ability to work under pressure.
• Qualifications in leadership / coaching skills would be advantageous.

Skills Required

• Team Leadership
• Aircraft Dispatcher