Job Detail

Airport Manager - Vistara

Date Posted:Jan 03, 2023

Job Detail

  • Location:
    Pune, Maharashtra, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    7 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Mar 03, 2023

Job Description

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities

Leading the customer Service Team -

  • Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at Station
  • Drive ground service performance to deliver service excellence consistently across the domestic network
  • Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
  • Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
  • Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction

Safety and Security -

  • Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
  • Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
  • Contingency Handling Preparedness
  • Plan for and ensure preparedness to deal with irregular operations and crisis situations
  • Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
  • Other duties and projects which may be assigned from time to time
  • Represent the airline’s interest in the airport community (e.g. AOC, SITA CUTE, etc.)

Skills & Attributes

  • Ability to train, motivate, guide and supervise a team of newly recruited staff
  • Good communication skills
  • Strong IT skills including full suite of MS Office applications
  • Must be able to work in irregular hours/ Shift based
  • Possess an aptitude for customer service

Work Experience

Minimum 7-9 years in Airport Operations

Qualification

Graduate from a recognized university

Eligibility

  • Must be at a level of Asst. Manager (1C) or 1 level lower than the position
  • Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
  • Must be “confirmed’’ in service

Location

Pune

Note

 All Vistara employees are required to be fully vaccinated against COVID-19

Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

Vistara – TATA SIA Airlines Ltd. - Background and History Vistara is a joint venture of Tata Sons Private Limited and Singapore Airlines Limited (SIA), wherein Tata Sons holds 51% stake in partnership and Singapore Airlines owns 49% stake. T... Read More

Related Jobs

Google Map