Job Description

Job Purpose

• To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company’s policies and regulatory requirements. 
• Establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.

Key Result Responsibilities

• Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations’ operation manual.
• Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel.
• Coordinates with Flight Operations daily on business plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures.  Identifies delay reasons and works closely with Management to resolve them.
• Liaises with “Regional Manager Ground Operations”, Flight Operations, and MCC to manage AOG, emergencies, technical delays, disruptions and service recovery.
• Establishes effective relationships with local authorities, GHAs, Suppliers, and Vendors to ensure station’s operations efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at  all times.
• Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.

Key Result Responsibilities - Continued

• Guides and supports the respective personnel in critical complex situations related to laws and diversions such as coordination for customs and immigration clearance.
• Monitors the GHAs, GSAs, Vendors and Suppliers service level agreements, this includes: performance, payments, meetings, communication, etc.
• Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement.
• Ensures Dangerous Goods related incidents are reported to all local authorities and the headquarters.

Qualifications (Academic, training, languages)

• Bachelor's degree in Management/Statistics/Finance/IT or equivalent from a recognized university.
• Basic Airport safety and security procedures and regulations training are a must.
• “IATA Dangerous Goods Regulations”, “Passenger Handling”, and “Ground Operations Procedures” training or certificates are a must for this role.
• Cost Control, Compliance, and Quality Assurance certificates and training are an added value.
• Proficient in “Passenger Handling System” and “Departure Control System” (DCS)
• Proficient in Microsoft Office suite, Internet, Web Search.
• Very good written and verbal communication skills, Technical reports writing, presentations, etc.
• Very good in English Language, Bengali Language is preferred.

Work Experience

• 6+ years of relevant working experience in the airline/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for a multi-national mid-sized company.
• Must have a minimum of 3 years of experience as “Airport/Station Manager” leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
• Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
• Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
• Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly.
• Experienced in monitoring contracts and service level agreements (SLAs).
• Capable of implementing policies, procedures, and manuals in line with standards and regulations.
• Relative commercial background and understanding of P&L accounting.
• Exposure to QA/Safety/Security/Audit procedures and practices.
• Hands-on recruitment, schedules, rosters, and shift-pattern manpower allocation.
• Composed, self-confident and focused, committed to efficiency and successful safe results.

Skills Required

• Communication
• Management
• Passenger Handling