Job Description

It’s an exciting time to work for Etihad Airways; we’ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation. 

We have an opportunity for someone to join the Toronto station as an Airport Manager. In this role you will bring a dynamic approach to planning and directing the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards.

If you are an experienced Duty Manager or an existing Airport Manager with the capabilities to lead and manage all elements of the Toronto operations, we would love to hear from you. 

Accountabilities

• Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
• Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation
• Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
• Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays
• Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring
• Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
• Perform the role of Local Security Contact Officer

Education & Experience

• Minimum high school education (certification required) with a demonstrable knowledge of airport operational leadership, project management and business solutions skills.
• Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required. Previous regional or international exposure highly advantageous
• Minimum 4 years relevant experience with exposure to global business best practice for airport operational management.
• Airport budget management and safety management is critical 
• Proven ability to lead and drive results and communicate internally and externally on a large scale across multiple channels

Skills Required

• Airport Operations