Job Description

CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.

Here are few reasons why folks love working at CAE!

• Meaningful work that drives professional development
• Ability to enter and grow within the technology industry
• Work in a collaborative environment
• Be part of a high-performance team

Your Role & Main Responsibilities

Key responsibilities will include, but are not limited to:

• Provide customer service support and address customer needs in a timely manner.
• Troubleshoot and escalate client issues via email, phone and ticketing system
• Assist in diagnosing and correcting problems on customer environments
• Gather client feedback and provide feedback to internal stakeholders
• Maintain strong support relationships with clients
• Resolve complex issues by using either the GUI to configure the system properly or through back-end updates to the application and/or database
• Documenting issues and solutions as required
• Perform administrative tasks as required.

Qualifications:

• 2-4 years related experience
• Ability to handle multiple projects simultaneously
• Ability to work under pressure
• Ability to work flexible shifts and to adapt to changing work schedules.
• Advanced computer software skills
• Advanced knowledge/experience on Microsoft Windows OS is required (knowledge on Windows Server is a plus)
• SQL knowledge is required
• UNIX/Linux knowledge is a plus
• Good written and verbal communication skills
• Fluency in English

Technical Support Requirements:

• Experience in help desk software
• Strong problem-solving skills
• Creative thinking
• Previous experience in tech support or a similar job
• Attention to detail
• Teamworking

Skills Required

• UNIX
• Problem Solving