Job Description

• We have an exciting opportunity to join our team as an Airport Service Duty Officer. This role is based at our station in Auckland, New Zealand.
• You will support the operation by managing the overall control of the shift while providing a five star service at the airport terminal and creating an enjoyable airport environment for customers whilst travelling. You will also be responsible to track the activities of the sections at the airport and liaising with other airport authorities while ensuring a quality service and adherence to safety policies and security standards. 

Specific accountabilities include:

• Ensures passengers are assisted smoothly through airport facilities
• Performs other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Aware of airport operations and can deputize as an Airport Services Manager
• Can process data and provide management with solutions
• Supervises and leads GHA staff during all flights to ensure QR standards of service quality is maintained
• Manage the day-to-day operations and act as liaison between airport service providers, and users including airport authorities.
• Provide input and recommendations to management to improve the effectiveness of the daily operations.
• Manage and liaise with manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
• Conduct spot-checks on to ensure adequate standards are maintained.
• Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
• Conduct briefing sessions for shift and GHA supervisors on a shift basis.
• Compiles a detailed station handling report for Airport Duty Manager on a shift basis.
• Petty Cash Custodianship, delegates duties to subordinates, monthly statistics and using Microsoft suites in an effective way to provide data to management in a clear way with solutions.
• Responsible to prepare monthly reports and LPC’s.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About you

• To be successful in this role, you will need a bachelors degree combined with a minimum of four years of experience in a similar customer-facing role within the airport environment. Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• You will need to be fluent (written and spoken) in English to perform this role.
• Ability to work shifts, including weekends, is essential.

You must also have the right to live and work in New Zealand to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Skills Required

• Airport Operations