Job Description

We have an exciting opportunity to join our team as an Airport Services Duty Supervisor.

In this role, you will be responsible for supervising and controlling flight-handling activities such as flight editing, transfer and boarding in order to achieve a high standard of service.  You will also aim to achieve optimum satisfaction and on-time departure of flights.

Specific accountabilities include:

• Acting as station coordinator in liaison with GHA and QR department.  Working closely with GHA and all airport departments to ensure on-time performance targets are met.
• Supervising airport team in achieving on-time performance
• Facilitating the Ramp Handling activities in liaison with GHA, caterers, fuelling agent, maintenance, cargo, and crew to expedite departure
• Working with all departments to ensure precision timings towards on-time departure are met.
• Utilizing available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period
• Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements

Qualifications

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures 
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
• High level of computer literacy
• Excellent customer focus and service delivery.

Skills Required

• Airport Operations