Job Description

Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates? image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures Ensure that appropriate action is taken for providing prompt service to Emirates passengers to maintain, and where required, to restore the goodwill and confidence of passengers facing various adverse situations (flight disruptions, denied boarding, etc.) Ensure that Service Level Agreements, OTPs and EKAS KPIS are achieved in line with the company standards.

Qualifications & Experience

• Airport Operations.Other : 8+ Years
• Degree or Honours (12+3 or equivalent) :
• Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance Given the specific requirements at outstations, experience is required in Airport Passenger handling/Operations, of which minimum of five years should be at a managerial level. Knowledge: Should be conversant with Flight Planning and the pertinent aspects of Meteorology Must be able to operate and/or be familiar with various computerised systems, e.g. for Reservations, Baggage Tracing, and various software packages used by the Company such as Word, Excel, etc. Fluent in spoken and written English and local language Ability/Skills: Must be able to work under pressure in an environment which requires a very high degree of initiative Other Information: The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Salary & Benefits

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

Skills Required

• Airport Operations