Job Description

We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Munich, Germany

Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award-winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as display excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Key accountabilities include:

• Facilitates ramp handling in liaison with all airport staff to expedite departures
• Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the
• Airport Services Manager in case of flight disruptions, misconnections and other passenger-related disruptions
• Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build
• on constructive feedback
• Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services
• Manager in the implementation of training and remained sensitive in varying difficult situations at all times
• Manage and train the ticketing team

Qualifications

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at the supervisory level.
• Excellent communication skills with fluency in the English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
• Able to perform duties under pressure while maintaining the highest customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling
• High level of computer literacy
• Excellent customer focus and service delivery.

You must have the legal rights to live and work in Germany to be considered for this role. 

Skills Required

• Communication
• Customer Service
• Passenger Handling
• Weight and Balance