Job overview and responsibilities
This position is responsible for day-to-day work force management activities. This includes real time management of service levels, addressing employee schedule exceptions including trades, sick calls and other exceptions. Position will have responsibility to monitor and manage real time staffing and inbound volumes for designated functions. Partners with Central Operations to implement current day staffing drivers including overtime, time off and vacation . Evaluates current day staffing gaps and addresses the gaps through staff planning actions. Enters current day exceptions in the work force management tool and provides first line support to frontline employees for their scheduling and administrative needs. Publishes shift reports.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.