Job Description

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Customer Experience & Analytics

The Customer Experience & Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline

Job overview and responsibilities

The team is currently looking for a well-rounded individual who has a passion for data and analytics. The role requires supporting the team by gathering data, conducting analyses, verifying reports and assist in ad-hoc decision support. Excellent time management, strong analytical capabilites and communication skills are keys to success in this role.         

• Extract and analyze data from relational databases and reporting systems
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to business impact. Identify issues, create hypotheses, and translate data into meaningful insights; present recommendations to key decision makers
• Responsible for the development and maintenance of reports, analyses, dashboards to drive key business decisions
• Build predictive models and analyze results for dissemination of insights to leadership of the numerous operations groups at United
• Prepare presentations that summarize data and help facilitate decision-making for business partners and senior leadership team

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required 

• Bachelor's Degree required
• 2-4 years of analytics-related experience
• Must be proficient in Microsoft Excel and PowerPoint
• Must be competent in querying and manipulating relational databases via Teradata SQL assistant, Microsoft SQL server, Oracle SQL Developer
• Must be proficient in at least one quantitative analysis tool – Python / R
• Must be familiar with one or more reporting tools – Tableau / Oracle OBIEE / TIBCO Spotfire
• Must be detail-oriented, thorough and analytical with a desire for continuous improvements
• Must be adept at juggling several projects and initiatives simultaneously through appropriate prioritization
• Exhibit written and spoken English fluency
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• MBA preferred

Skills Required

• Python
• Microsoft Excel