Job Detail

Analyst – Customer Insights & Analytics IKC - United Airlines

Date Posted:Oct 05, 2021

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid Level
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 10, 2022

Job Description


Customer Experience & Analytics

The Customer Experience & Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline

Job overview and responsibilities

The team is currently looking for a well-rounded individual who has a passion for data and analytics. The role requires supporting the team by gathering data, conducting analyses, verifying reports and assist in ad-hoc decision support. Excellent time management, strong analytical capabilites and communication skills are keys to success in this role.         

  • Extract and analyze data from relational databases and reporting systems
  • Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to business impact. Identify issues, create hypotheses, and translate data into meaningful insights; present recommendations to key decision makers
  • Responsible for the development and maintenance of reports, analyses, dashboards to drive key business decisions
  • Build predictive models and analyze results for dissemination of insights to leadership of the numerous operations groups at United
  • Prepare presentations that summarize data and help facilitate decision-making for business partners and senior leadership team

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • Bachelor's Degree required
  • 2-4 years of analytics-related experience
  • Must be proficient in Microsoft Excel and PowerPoint
  • Must be competent in querying and manipulating relational databases via Teradata SQL assistant, Microsoft SQL server, Oracle SQL Developer
  • Must be proficient in at least one quantitative analysis tool – Python / R
  • Must be familiar with one or more reporting tools – Tableau / Oracle OBIEE / TIBCO Spotfire
  • Must be detail-oriented, thorough and analytical with a desire for continuous improvements
  • Must be adept at juggling several projects and initiatives simultaneously through appropriate prioritization
  • Exhibit written and spoken English fluency
  • Must be legally authorized to work in India for any employer without sponsorship
  • Must be fluent in English (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position


  • MBA preferred

Skills Required

Job is expired

Company Overview

Chicago, Illinois, United States of America

A career is a journey - take yours farther For over 90 years, we've been connecting people and uniting the world. We have seven US hub locations, including hubs in the four largest cities in the United States and over 90,000 employees residing in eve... Read More

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