Job Description

Flight Operations

The Flight Operations team includes aircraft pilots and pilot support.

Job overview and responsibilities

The Flight Operations Performance & Analytics team is responsible for reporting, analytics and ad-hoc analysis on various operational factors. Goal is to ensure reliability and efficiency within United's pilot operation. Areas of focus are delays and cancellations, reserve staffing, training scheduling, irregular operations among others.

The team will provide improved reporting and analysis capabilities allowing for increased visibility into operational issues and improved resource allocation to correct them. The team will help to reduce costs stemming from delays and cancellations, suboptimal reserve staffing, unbalanced flying levels, inefficient trip builds and assist with long term staffing and training event planning. The team will support data reporting, new tool development, KPI design, dashboard creation and automation to leaders within Flight Operations.

The Analyst will be responsible for data reports, dashboard creation and automation. She/he supports Flight Ops leadership in day-to-day data driven decisions. She/He creates visibility into and identifies root causes of operational issues such as delays/cancels, open time, reserve staffing and sick leave and identifies operational problems/opportunities and performs root cause analysis/diagnosis leading to improved operational performance and reduction in costs.

• Support FOPS leadership with analytics and reporting on day-to-day as well as monthly functions: perform ad-hoc data mining and analysis
• Analyze/review performance data to ensure experiments, new tools or processes are aligned with objectives and are delivering the most business value
• Automate existing manual reports and processes to improve throughput
• Build high-quality decks, dashboards, tools and reports for FOPS leadership, eTeam, front-line management and individual business teams throughout the organization
• Analyze operational performance of United’s crew operations

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required 

• Bachelor's degree in Ops Research, Computer Science, Statistics, Logistics/Transportation, Industrial Engineering, Engineering or another quantitative field (i.e. mathematics, statistics, economics, etc.)
• At least 2 years experience in business intelligence, analytics and/or data engineering
• Deep understanding of data structures and relationships
• Familiarity with all parts of the data ecosystem (acquisition, engineering, storage, management, analysis, visualization and deployment)
• Excel proficiency and data analysis/modelling proficiency
• Proven comfort working with large data sets
• Proficiency writing complex queries and procedures using both traditional and modern technologies/languages (i.e. SQL, Python, etc.)
• Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, etc.) to produce meaningful dashboards
• Ability to study/understand business needs
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and Hindi (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Master's degree or relevant work experience
• Airline experience or knowledge of airline operations
• Knowledge of airline business, airline operations and ideally pilot flight operations
• Adaptability to changing business environment
• Build and maintain positive relationships with all stakeholders
• Exposure to statistical and analytical methods
• Passion for the airline industry and its complexity and challenges
• Supportive team-player motivated to make a difference

Skills Required

• Python
• Flight Operations
• SQL