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ASISSTANT CALL CENTRE MANAGER - STAR AIR

Date Posted:Feb 24, 2022

Job Detail

  • Location:
    Bangalore, Karnataka, India
  • Company:
    STAR AIR
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Apr 24, 2022
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Job Description

Minimum requirements

  • 5-8 years of experience working in leading call centre.
  • Well versed with Airlines terminology.
  • Very good command over communication language (English and one or two local language)
  • Evaluate staff effectiveness and performance annually or on an at-need basis.
  • Hire, onboard and train call centre personnel on Inbound/Outbound Process, CRS system
  • Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximise efficiency and customer satisfaction.
  • Develop monthly, quarterly and annual call centre goals and action plans.
  • Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Manage and monitor all activities of a call centre on a daily basis.

Skills Required

Job is expired

Company Overview

STAR AIR
Bangalore, Karnataka, India
0 Current Jobs Openings

Star Air is the aviation arm of prominent Indian business conglomerate Sanjay Ghodawat Group that has its presence in various high-value business verticals like Agro, Aviation, Mining, Realty, Retail, FMCG, Energy, Education, Software, and Textiles.... Read More

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