Job Detail

Assistant Manager - Customer Experience - IndiGo

Date Posted:Dec 23, 2022

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Feb 24, 2023

Job Description

  • Highly Customer-Centric and Quality-oriented professional with excellent communication skills, open to handling leadership escalations.
  • Drives performance management, ensuring achievement of daily targets and adherence to Service Level Agreements (SLAs) specified.
  • Well-versed with call center metrics & tools, Inbound, outbound, chat, IVR, Bot, WhatsApp, etc.
  • Preparing development plans through automation
  • Must possess strong vendor management and Intra-department relationship skills.
  • To be able to handle multiple vendors effectively.
  • Preparing and presenting the WRM (weekly review meeting) deck.
  • Able to drive performance through coaching and feedback
  • Updating the statistical performance of the team for the previous day/ week.
  • Grooming and mentoring the DRs as well as vendor support  
  • Regularly assessing training needs to fill performance gaps.
  • Planning and conducting necessary training for the team wherever necessary.
  • Working as a team with other leaders providing assistance and seeking support wherever required.
  • Aviation/Travel experience preferred
  • Compensation: Best in the industry
  • Experience: 5-7 Years
  • Education: Graduation
  • Location: Gurgaon

“IndiGo does not charge any money for interviews or recruitment.

Refer to our job website - or for official

Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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