Job Detail

Assistant manager - CX - IndiGo

Date Posted:Jan 09, 2023

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 09, 2023

Job Description

AM CX will administer the company’s Customers Retention department, lead a team of Executives & Sr. Executives, and report in to Manager (CX)

  • ü Performance Management ensuring achievement of daily targets and adherence to SLAs.
  • ü Strong people Management & Presenting skills.
  • ü Strong Intra-department relationship skills
  • ü To be able to handle multiple teams like (CR, Call Centre Email Process)
  • ü Handling escalated, sensitive cases (when required), amicably closing with the customer.
  • ü Target setting for the team
  • ü Ensuring thorough knowledge of process related details.
  • ü Provide feedback and coaching for all team members as call and email quality/Process Updates/Organizational updates.
  • ü Updating statistical performance of the team for the previous day/ week.
  • ü Organizing Motivational activities like team party, team outing, fun activities, playing games, team building exercises. 
  • ü Measuring performance of the team through performance appraisals and responsible for team motivation and retention.
  • ü Grooming and mentoring the DRs to handle more responsibility.
  • ü Regularly assessing training needs and impart training to fill gaps in performance.
  • ü Conducting regular briefings for the team to discuss performance, Organizational policies and process updates.
  • ü Taking disciplinary action or issue a Corrective Action Policy (CAP) letters as per the HR policy & requirements.
  • ü Tracking and maintenance of the database
  • ü Assisting in preparing data weekly deck.

Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

Related Jobs

Google Map