Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Associate Customer Service Representative - APAC Region in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

This position provides the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.

This exciting role offers opportunity to:

• Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various Aerospace sites by following the processes defined and tools provided.
• Will be responsible for managing the Order Entry and Order Management processing for minimum 2 US sites.
• Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner.
• Provides product information or leverages internal resources to fulfill requests.
• Update SO’s to reflect date of corresponding PO’s for indent sales orders.
• Proves to be highly accurate, reliable and timely on activities delegated by the Sites.
• Maintains accurate and organized order files, order acknowledgments.
• Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Should have good command over systems with a good typing speed
• Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds stakeholder relationships.
• Should have experience of working in rotational or fixed night shifts.
• Graduate in any stream
• Understanding of Eaton business processes & systems
• Understanding of the Order Entry Processes & skills, including proofreading.
• Team-oriented problem-solving skills and corrective action methodology.
• Negotiation and conflict management skills; professional presence.
• Out-of-the-box thinking.
• Highly Proficient with MS office (Word, Excel, PPT)
• Communication Skills (Verbal and Written) Should be able to manage Transitions with US folks independently.
• Organization and time management skills.
• Reasoning ability.
• Problem Solving Skills.
• Understanding of Eaton Business Excellence Award (EBEA) requirements
  
  

Yes! Because you are the one we are looking for, we hope to hear from you now!

Skills Required

• Microsoft Office
• Microsoft Excel