Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Responsibilities                                                     

• Apply broad knowledge of Boeing airplane design and/or engineering principles to solve Urgent/AOG system issues
• Solve technical, operational and quality issues that cannot be resolved by the customer
• Assess system failures and develops solutions for continued safe operation of aircraft
• Design and/or provide analysis of interim and final engineering solutions to return airplanes to revenue service
• Conduct root cause analysis and develop dispositions for nonconformance’s

• Analyze reported problems for potential safety issues

• Develops solutions utilizing sound engineering logic, experience, and published data
• Provides troubleshooting assistance to customers via telephone
• Collaborates with other support groups to develop solutions
• Communicates with customers if additional information is needed or roadblocks arise
• Perform review of the requests and determine the best avenue for resolution

• Review outgoing messages for quality
• Correspond with Operators through BCS, e-mail, IM and telephone
• Acts as point of contact for incoming calls and BCS Service Requests

Basic Qualifications (Required Skills/Experience)

• Bachelor of Science degree or higher from an accredited course of study in an engineering discipline, computer science, mathematics, physics or chemistry
• The position requires flexibility to work a nonstandard schedule
• 5 or more years related engineering experience
• The ability to communicate effectively, both verbally and in writing

Preferred Qualifications (Desired Skills/Experience)

• ABET Accreditation is preferred
• Experience with Boeing aircraft data (hands on experience is a plus)
• Customer Service Experience
• Airframe and Powerplant license is advantageous

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Skills Required

• Engineering
• Analysis