The holder of this position will be responsible for evaluating our needs and current practices, and design, develop/update and deliver training programs to our cabin crew.

Key Responsibilities

• Carry out training and development needs analysis
• Develop, implement, and update training materials and e-learning modules (including train-the-trainers)
• Monitor and review progress of Senior Executives in the team and give feedback at regular intervals
• Conduct training for cabin crew and administrate LMS (MLMS) on Success Factor tool
• Liaise with external consultants in terms of course assignments, schedules, and payments
• Support the daily administration of the training section for timely injection of trainees/promotes
• Monitor and review the progress of trainees and promotes and give feedback at regular intervals
• Carry out inflight assessment reviews and audits, to identify under-performing crew for additional training and provide feedback for service process improvement
• Maintain training and HR-related reports for assigned trainees
• Support the administration of uniform, hotel accommodation and transport arrangements
• Coordinate with stakeholders to manage development/issuance of job aids items used by cabin crew

Skills / Attributes

• Complete Contact center management experience with detail knowledge of staffing and forecasting models
• Should have experience in managing teams of 50+ or more
• High attention to detail with customer focus
• Ability to manage multiple projects and deadlines
• Team management and effective utilization of resources
• Excellent Excel & presentation skills
• Knowledge of aviation industry and its operations

Work Experience

• Minimum 5 years of work experience in the Cabin Crew Department out of which at least 18 months in the role of managing either Crew Training, Crew Performance, Base, Admin, Welfare or Service Development in any Airline. This is a mandatory requirement

Qualification

• 10+2 from a recognized Education Board

Location

Gurgaon