The Customer Relations team handles customer’s queries, feedbacks and complaints. The role entails receiving customer’s email/ social media posts and resolving the customer’s issue appropriately and driving the team key deliverables. This may involve investigation from other departments and inter departmental coordination, team management, tracking and driving process level and agent level performance across all key metrics. The holder of this position needs to apply customer centric approach with the product and process knowledge to resolve the customer’s issue within the stipulated timelines. The average first response time and time taken to resolve the cases are the key performance metrics along with qualitative aspect. He/ She is expected to have good English writing and comprehension skills.
Key Responsibilities
Skills / Attributes
Work Experience
Qualification
Location
Gurgaon
Note : All Vistara employees are required to be fully vaccinated against COVID-19.