Job Description

Manage the overall process of Refunds & Audit – Direct and Indirect channels.

Key Responsibilities

Operations Management

• Ensure refunds - direct and indirect channels are processed within the given TAT
• Track refunds regularly and develop processes to improve efficiency
• Ensure direct & indirect sales, exchange and refund audits are carried out as per the agreed SLA
• Identify potential risks beyond routine sales audit and develop mechanism to minimize revenue leakage
• Ensure SOPs are followed both internally & externally in case of refunds & audit
• Support Legal Deptt with revenue account related details as and when required

Stakeholder Management

• Closely coordinate & follow up with relevant internal & external stakeholders on matters related to revenue reconciliation
• Create SOP wherever required so as to ensure that all team members/stakeholders are aligned
• Proactively escalate all unresolved discrepancies to reporting Manager

Miscellaneous

• Deputize for the reporting manager whenever required
• Ensure information accuracy and system integrity always
• Preparation of MIS reports for management review
• Support team during monthly closing activities

Skills & Attributes

• Good analytical and problem-solving skills
• A team player
• Strong written and oral communication with good interpersonal skills
• Proficiency in MS Office applications with advance level of Excel
• Working knowledge of refunds (full/partial/voluntary/involuntary), ADMs, ACMs, Refund Applications in BSP & ARC
• Must be proficient in Amadeus Reservation System (Altea)

Work Experience

• Minimum 3 years work experience in a similar role
• Work experience in online refunds through payment gateways is a plus

Qualification

• Graduate degree from a recognized University

Location

Gurugram

Skills Required

• Problem Solving
• Team Player