We have an excellent opportunity for Auditor Service Standards & Quality in our Centre of Learning and Excellence Department at our Corporate Office based in Gurgaon.
Specific Responsibilities:
Conduct Service Quality Audits for Inflight, Airports, and Reservations
Provide database assistance to stakeholders
Monthly report follow-ups.
Create modules and PPT for SSQ training purposes
Effective planning of audit coverage Pan India
Skill Set:
Competent at writing clear and concise reports.
Good command of Hindi & English Language (Written and Spoken).
Proficient with Microsoft Excel/Word/PowerPoint.
Basic knowledge of analytics.
Basic understanding of principles of auditing
Ability to analyze and assess service quality across the network (Inflight and Ground).
In-depth understanding of Reservations,Airports & In- Flight functioning.
Ability to work in a team
Customer-centric outlook
Eye for detail
Ability to work under pressure and meet the timelines
SpiceJet’s mission is to become India’s preferred low-cost airline, delivering the lowest air fares with the highest customer value, to price sensitive customers.We hope to fulfill everyone’s dream of flying!
With India's economic... Read More