Job Description

About the role:

As Baggage and PLB Operations Planning Manager, you will be responsible for:

• Acting as the Baggage Handling, PLB and BME Operations Subject Matter Expert (BHS SME) in all related projects including, but not limited to, the Airport Expansion Projects, infrastructure upgrade/modification projects, operations enhancement/optimization projects, special events and commercial projects, as well as asset/quality/environmental/safety/security/emergency/business continuity management systems projects.
• Ensuring appropriate technology, functionality, methodology, process, and user requirements are utilized in line with the business objectives, regulatory requirements and industry trends.
• Supporting the Manager BHS and PLB Operations in the development and execution of a scheme to monitor and control the service providers, suppliers, and O&M contractor’s service level delivery and resource deployment in compliance to the contractual requirement. As an expert in the Baggage Handling, the PLB, and the BME operations, ensure that CONOPS, SOP, BCP, training, and the resources and services required for the operations are available, accurate, up to date, and optimized to achieve business objectives including capacity, performance, availability, and operating cost.
• Supervising the Business Improvement Analyst and Scheduling operators to combine flight schedule data, passenger load forecast, industry trends information, projects, initiatives, and events information into demand forecast.
• Identifying competencies and/or skill gaps of relevant stakeholders' s personnel, coordinate, develop, facilitate and conduct training related to BHS, PLB, and BME related facilities, systems, and services in order to ensure safety, security, efficiency, and high level of services for all stakeholders.

Qualifications

About you:

• Bachelor’s Degree or equivalent in Business, Engineering, or related field from an accredited internationally recognized institute
• Minimum 6 years of Airport and/or Airline operations experience related to baggage handling, PLB, PCA, and GPU services
• Minimum 2 years’ experience in the supervision of BHS, HBSS, PLB, PCA, and/or GPU service level agreements.
• Minimum 2 years’ experience in the operations and maintenance of an Automatic Sortation Baggage Handling System with in-line Hold Baggage Screening System capable of handling not less than 4,800 bags per hour.
• Experience in creating and implementing Business Continuity Plan for an airport function.

Skills Required

• Baggage Handling