Job Description

A fantastic opportunity exists to join our ever-expanding London City team of Cabin Crew where you will deliver outstanding customer service. BA CityFlyer is a wholly owned subsidiary of British Airways.

As a member of Cabin Crew with British Airways CityFlyer, you will be enthusiastic and passionate about our products and services and focus on putting the customer at the heart of everything you do.

You’ll have the opportunity to develop new skills and take control of your career path and be recognised and rewarded for your outstanding contribution.

Principal Accountabilities

• To ensure operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with EASA, British Airways CityFlyer requirements and all other relevant legislation
• Maintain safety compliance at all times with Safety & Equipment Procedures (recency) trainin
• Deliver world-class service excellence in line with our service standards and behaviours
• To ensure compliance with all corporate policies and procedures in accordance with relevant legislation
• To act as a British Airways CityFlyer role model to crew, colleagues and customers adhering to our uniform standards
• To build effective working relationships with colleagues and service partners to work as one tea
• To deliver the crew objectives set by the business
• Skills (practised capability/behaviour)
• You appreciate why the safety and security of our customers is so important for British Airways CityFlyer
• You are passionate about delivering service excellence every time
• You genuinely enjoy customer interactions and place the customer at the heart of everything you do
• You are able to confidently deal with challenging and difficult circumstances and remain resilient throughout
• You show respect and understanding for different cultures and backgrounds and you treat everyone as individuals
• You are able to build relationships with all your colleagues in a professional

Qualifications (Essential or desirable)

• To be aged 18 or over at time of application
• Fluent in both spoken and written English
• Previous customer service experience, preferably within the hospitality and travel industry
• Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel
• To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years
• 
  If you’re passionate about going above and beyond and always delivering to the highest of standards to make great things happen - you belong with us.
• BA London City crew operate as BA CityFlyer (a wholly owned subsidiary of British Airways) to provide exceptional service to a mixture of business and leisure customers that fly into the niche market of London City (LCY) Airport, and beyond into Europe.

What you can expect

• Operating as part of a small and friendly team, you will really get to know your colleagues and customers. We will provide world-class training, invaluable experience and opportunities for career progression that you would expect from a leading brand at LCY Airport. We are also open to discussing flexible working opportunities from day one.
• Starting salary will be £17,258 per annum(made up of £15,152 basic salary plus an additional £2,106 London allowance, which is a non-pensionable). This salary progresses on an incremental scale and you will also receive an hourly payment when flying.
• There will be potential to earn a Company performance bonus, and commission.
• Working to a roster pattern, some days may be longer and busier than others. You will be prepared to adapt to change and always have the customer experience at the forefront of your mind.

Next Steps

• If you are interested in finding out more or this sounds like the role for you – please initially proceed to the job description to check you can meet our essential criteria.
• Please note, all assessments are currently carried out online. You must be able to demonstrate the right to live and work in the UK at time of application.

Skills Required

• Communication