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Cargo Customer Services Supervisor - Qatar Airways

Date Posted:Jan 17, 2023

Job Detail

  • Location:
    Doha, Doha, Qatar
  • Company:
    Qatar Airways
  • Type:
    Full Time
  • Career Level:
    Executive
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Certification
  • Apply Before:
    Jan 24, 2023
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Job Description

About the role:
Provides quality service in accordance with customer requirements, ensuring safety, conducting quality audits, and monitoring and measuring processes against policies. Take actions for continual improvement operations for ensuring the smooth running of the day-to-day operations of Cargo Customer Services activities. Ensure QAS Cargo provides total customer satisfaction with service quality excellence consistency.

•    Overall supervision on operational and administration activities for Customer Service – Import & Export.
•    Initiate and/ or review procedures to ensure quality service both for internal and external customers.
•    Establish and maintain work standards for quality and quantity of work with an emphasis on good customer service and reduced complaints.
•    Recommend desired changes requested by customers with proper justification in order to contribute continuously in improving QAS cargo service levels to better heights. 
•    Recommend improvements to work flow, internal procedures, or forms design and usage.
•    Ensure Airline standard procedures are followed and implemented for compliance.
•    Liaise with other departments in terms of service request or handling instruction from customers.
•    Handle inquiries/ problems encountered by the QR/ Other Airline Cargo Clients and liaise with the necessary relevant sub units of the cargo department and communicate clearly with clients of QR/ Other Airline in terms of Operational Deficiencies.
•    Create maximum awareness of QR/ Other Airlines Cargo products and services to customers who request such information. 
•    Provide management with any market intelligence on the strengths, weaknesses, threats and opportunities of QR/Other airlines with regards to services and Operations.
•    Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

About you:
An ideal candidate will have:
•    Minimum 2 years of Air Cargo Handling/ Freight Handling experience
•    Ground Handling/ Air Cargo Operations/ Warehousing industry experience is desirable
•    Familiar with acceptance of Dangerous Goods/ Live Animals
•    Customer Service Experience with excellent spoken and written English language
•    Command over spoken and written Arabic is a distinctive factor
•    Skilled on MS Office and other computer applications
•    Can work with minimum supervision, unpredictable climatic conditions, shift patterned and long hours as required by operations while adhering to intense commitment to confidentiality

Skills Required

Job is expired

Company Overview

Qatar Airways
Doha, Doha, Qatar
0 Current Jobs Openings

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern... Read More

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