Job Description

Plan, Supervise and monitor day to day operational, flight planning and optimization, service compliance objectives and targets for Cargo, Courier and Mail, in the assigned sections of Hub Operations, Cargo Terminals and Ramp. Accountable for the planning manpower of the section, supervision of staff, work assignment and distribution, tracking the work progress until completion within specified time norms, handing over incomplete work of 24x7 shifts, in order to achieve highest possible level of service compliance, maximum space utilization and on time performance of flights, conforming to handling ,operational, safety and security standards.

JOB ACCOUNTABILITIES:

• Ensure with the help of a team of Cargo Handling Assistants & Senior Cargo Handling Assistants productivity targets in different sections such as Build up, Break down, Planning, Ramp, Perishable, Quality & Tracing, Courier, Mail and Cargo Hub Control Centre are achieved.
• Create load plans for all flights based on trim and balance or aircraft for maximum utilisation of space within specified time norms without compromising on operational safety standards.
• Give direction to Shift Duty staff for any problems anticipated or faced in order to ensure load plan executed most efficiently.
• Issue claim tracers, conduct surveys and compile discrepancy reports for all claims to minimise Company's liabilities.
• Plan and communicate requirements to build-up teams for Loading of Cargo products for carriage on assigned aircraft in accordance with priorities and volume/payload available, optimum utilisation of capacity and revenue generation.
• Supervise acceptance, handling and delivery of import, export and transfer cargo and documents to ensure adherence policies and procedures and facilitate optimum operating efficiency, service and product quality standards.
• Ensure optimum and effective use of resources keep check on OT levels of FTE staff. Ensure at all times, that the handling of time and temperature and pharmaceutical shipments demonstrates compliance to the European Union Good Distribution Practice (EU GDP) requirements.
• Supervise inbound and outbound cargo, mail, courier, special loads movement co-ordinate requirements with designated responsible representatives of Ground Handling Agent for Ramp Services.
• Ensure and maintain accuracy of information on cargo products in Skychain to facilitate wide service delivery and planning requirements.
• Collate and process data from various sources into appropriate database. Design, develop prepare comprehensive range of MIS reports based on the collated data so as to provide information. Ensure all pre-flight and post-flight documentations are raised properly and correctly.
• Ensure correct procedures and equipment deployed for acceptance, storage, handling and loading of dangerous goods and special loads for safety of aircraft, personnel and passenger.
• Ensure at all times, that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the EU GDP requirements.

Qualifications & Experience

• 12 Years of Schooling or Equivalent.

Experience:

• 3+ Years of experience in Logistics or the Air Cargo field.

Knowledge/Skills:

• Exposure to implementing procedures and preparing manuals/guides to support operational activities would be preferable.
• Good knowledge and appreciation of air cargo operational procedures and practical ability to interpret the Standards and apply the knowledge to suit the specific business processes globally.
• Ability to demonstrable high level of knowledge and competence in Good Distribution Practice (GDP) acquired through experience and training.
• Should have successfully completed cargo operational and DGR courses at an advanced level.
• Effective communication (written and verbal) and interpersonal skills to act as a consultant/guide to network stations as well as other departments in specialised field
• Knowledge of computer application packages, viz. Data base, spreadsheets, word processing,etc.

Skills Required

• Cargo