Job Detail

Cargo Operational Performance Specialist - Qatar Airways

Date Posted:Mar 07, 2022

Job Detail

  • Location:
    Doha, Doha, Qatar
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Mar 25, 2022

Job Description

In this role, you will be responsible for the management of on-going business performance monitoring, reporting, analysis and insights for QAS cargo operations. Provide analysis to drive continuous improvement and ad hoc responses for specific decision-making issues e.g. forecast and volume trends, peak and trough analysis, capacity/capability analysis, financial KPIs, operational KPIs etc. Further, constantly be engaged in developing, managing and enhancing MIS for cargo operations.

 Develop and manage Cargo MIS (Management Information System) covering all relevant KPIs for QAS Cargo.
  • •    Accountable for development of performance metrics, reporting and improvement targets for all strategic business units.
  • •    Advise and guide each business unit to support collaborative working approach to achieve optimum service levels and KPIs.
  • •    Deliver daily/ weekly/ monthly performance reports/ dashboards for management.
  • •    Deliver set of required standard reports for Cargo Management to facilitate operational reviews.
  • •    Identify, monitor and resolve any service quality shortfalls or adverse KPI trends across organization. This will involve close collaboration with our Quality & Compliance team.
  • •    Support operational departments in executing corrective actions. Analyze and measure effectiveness. 
  • •    Increase standardization of Cargo ground handling work processes and system flows.
  • •    Drives culture change to instill focus on fact-based management practices, the use of Six Sigma and other problem-solving methodologies.
  • •    Support project execution and projects teams in process quality activities.
  • •    Provide support to the annual budgeting process.
  • •    Perform other department duties related to his/her position as directed by the Head of the Department.

Additional Internal Information: 

  •  This vacancy is in cc902 under QAS Cargo department of QAS 


Be part of an extraordinary story 
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. 
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. 
Together, everything is possible 

Qualifications

About Qatar Airways Group 
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. 
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
About you:

An ideal candidate will have:

  •  Relevant College or University qualification to min Bachelor's level.
    •    Minimum 5 years of relevant experience with Aviation, Commercial and Management Training.
    •    Knowledge of Cargo Handling Procedures and Regulations. Commercial and Quality Assurance experience is desirable.
    •    Lean Six Sigma Training. Experience in deploying Lean is will be an added advantage.
    •    Excellent in both spoken and written English Language with interpersonal expertise working in a multicultural workforce. 
    •    Strong Data Analysis skills with keen eye to detail. Forecasting and Mathematical skills are beneficial.
    •    Advanced proficiency in MS Office programs. 
    •    Able to work under tight deadlines.
    •    Ability to delegate work, set clear direction and manage workflow. 
    •    Strong mentoring and coaching skills. 
    •    Ability to foster teamwork among team members.

Skills Required

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Company Overview

Doha, Doha, Qatar

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern... Read More

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