Job Description

Acting as main POC for all stakeholders and airline functions in AUH HUB, with and extended focus on monitoring all aspects of inbound quality, physical, documents and messaging and form a strong link to the Cargo Network and Delivery team.

Operational 24/7 contact for all aspects of dangerous goods and responsible for managing the dangerous goods hotline providing subject matter expertise to the network including Airport management and check in agents

Accountabilities

• Day to day accountability for monitoring of all operationally defined KPI’s within the hub operation and addressing any identified issues to implement corrective action after identifying root cause.
• Engage with all departments to ensure effective use of capacity both ULD and flights through effective planning and appropriate oversight over handling operation.
• 24/7 Management contact for all aspects of the Airline’s ULD control
• 24/7 contact for Freighter operations – co-ordinate appropriate responses and actions related to decision making for freighter schedule changes and/or delays
• Direct cargo contact for the Airlines Network Operations Centre (NOC).
• Subject matter expertise for the Airline handling requirements for products
• Day to day contact for all network stations (GSA & GHA) in regards to hub support,  and to provide feedback related to hub performance, Minimum connection times & Quick Ramp Transfer procedures.
• 24/7 Dangerous Goods hotline contact supporting enquires and escalations related to dangerous goods carriage across the network.
• Responsible for the oversight of all escalated shipments and for managing the Special Handling Service (SHS & SHS+)

Education & Experience

• Educated to at least high school level, preferably Diploma level in logistics, operations management or related discipline with acquired specialization in cargo handling operations.
• At least five years of aviation industry experience. Post holder must be able to demonstrate a sound knowledge of Cargo Operations, Ground Handling, Dangerous Goods and ULD control requirements, with a proven track record of success in aviation operations.
• Good understanding of computer aviation and messaging specifications
• Good understanding of hub & network operations
• Subject matter expert Dangerous Goods handling

Skills Required

• Cargo
• Logistics