Job Description

To execute the commercial strategies for the city to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

• Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity to maximise flight revenue

Customer Services

• Coordinate with the outdoor sales team to provide customer-centric solutions to customers
• Answer customers’ inquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touchpoints to drive premium-selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

• Support the Cargo Manager(s) to implement programs on e-initiatives to drive the penetration of e-Bookings and other Agent Self-Service functions
• Any other reasonable task as requested

Emergency and Accident

Emergency and Accident and Crisis Response responsibilities as required

Requirements

Qualifications / Experience

Academic qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would be an advantage

Knowledge, skills, training and experience

• Minimum of 2 years’ cargo or airline operations or indoor sales experience
• Prior customer service experience is an advantage
• Good decision making and planning skills
• Excellent communication skills
• Ability to work independently
• Attention to detail
• Ability to multi-task

** Candidates must have the legal right to live and work in India.

Skills Required

• Cargo
• Decision Making