Job Description

Synopsis:

• To lead the team and advance the way this team provides enabler functions in Cargo Commercial Department: Product Management, eCommerce and Post, Business Development and Contact Centre
• Covers all aspects of facilitating, implementation, support, execution and adoption of the sales operating model, sales strategies, policies, and guidelines in Commercial department.
• Manages Cargo projects (e.g., periodic reviews of GSA/CSP performance and selection; development of eCommerce, etc.)

Accountabilities:

• Prepare annual commercial budgets with the Commercial Directors and wider commercial planning team
• Provide support on sales strategy using the processes of segmentation and channel strategy implementation, sales planning, contracting and performance management, new revenue opportunities pipeline management
• Provide management support to Commercial Directors on all matters related to performance and compliance including management reporting and presentations
• Provide support to the sales teams on all matters related to sales operation model and performance management
• Lead and structure Revenue Management and Network Planning coordination for key markets
• Monitor and facilitate correct use of available tools (e.g. Sales Force) to ensure commercial activities are being conducted in line with policy and process guidelines
• Delivery of Product budget jointly with Sales. Engagement with specialized shippers.
• Design and execution of Product strategy, including Product reviews, development and certification, engagement with internal and external stakeholders, development and maintenance of SoPs, QC, support to Sales (collaterals, training, lead generation, guidance)
• Optimisation of Mail and establishment of new eCommerce business

Operation, optimization of the scope and performance of Contact Centre

Education & Experience:

• Bachelors’ degree, in a business-related discipline 
• 8 years’ experience from the Cargo industry and/or in field experience
• Project management, field sales and/or experience from Commercial Strategy & Planning
• Teamwork, supportive yet able to challenge
• Fact based and able to analyse data to form decision making
• Structured and able to articulate complex topics across levels

About Etihad Airways:

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

Skills Required

• Project Management
• Team Player
• Cargo