Job Description

About the Role

The main responsibilities of this role:

• Assist the line manager in establishing and implementing the in-flight catering services standards and delivery across the entire network with focus on safety and customer satisfaction and in line with the Airline standards.
• Ensure that the provision and delivery of the in-flight catering services, products, SLAs, and procedures is in line with approved standards with focus on quality, delivery, practicality, compliance, efficiency, and cost-effectiveness.
• Ensure that appropriate controls and procedures are in place to satisfy the requirements of customs authorities.
• Carry out random checks to evaluate the inflight catering standards, quality, and provision, this includes catering service delivery, products, equipment (trolleys, trays, catering packaging, etc.). ­This may require to job holder to travel in the capacity of (Observer on-board) to monitor the service standards and to obtain passenger feedback regarding the food menu and on-board services.
• Achieve a cost-efficient balance between stores taken on-board for in-flight services i.e. duty-free, food & beverages, etc. taking into full account the needs and comfort of the passengers. Carries out catering equipment inventory on monthly basis to find out any shortfall.
• Partner with the respective Stakeholders to solve issues related to customer service, meals, or products provided aiming for enhancing the customers’ experience and maximizing revenue.
• Ensure Quality Assurance and internal/external audit requirements are effectively managed; audits invoices, cash/CC receipts, sales reports, customers’ feedback to monitor and evaluate the on-board sales and products; reports any discrepancies, shortages and non-conformity with standards.
• Partner with the Line Manager to monitor the compliance of SLAs (catering & in-flight products) with agreed terms.
   

Qualifications & Experience

• Diploma/Higher Secondary Certificate is acceptable for this role if combined with the necessary function-related experience; a Bachelor Degree in Travel/ Tourism/ Hotel/ Management or any related stream is preferred.
• Minimum 2 years experience in a similar capacity in an Airline or Hospitality Sector with practical knowledge of food handling standards, hygiene, catering accounting, supervisory and administrative skills.
• Active or previous Cabin Crew experience is also acceptable.
• Experienced in drafting and negotiating contracts and service level agreements SLAs; designing/ implementing policies, procedures, manuals in line with standards and regulations.
• Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value.
• Proficient in Microsoft Office, Advanced Excel is essential.
• Good verbal and written communication in English and Armenian.

About Fly Arna

Fly Arna is Armenia’s national airline and a joint venture company between the Armenian National Interests Fund (ANIF) and Air Arabia Group. Based in Zvartnots International Airport (EVN) in Yerevan, Fly Arna follows the successful low-cost business model operated by Air Arabia that focuses on offering comfort, reliability, and value-for-money air travel.

Skills Required

• Communication
• Customer Service