Job Detail

Contact Center Agent (Cargo) - Etihad Airways

Date Posted:Dec 12, 2022

Job Detail

  • Location:
    Abu Dhabi, Abu Dhabi, United Arab Emirates
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
    Fresh
  • Gender:
    No Preference
  • Degree:
    Graduate / Under Graduate
  • Apply Before:
    Feb 13, 2023

Job Description

Perform, coordinate and execute sales activities to existing and prospect customers, to achieve sales targets goals and to ensure achievement of Company revenue objectives.

Accountabilities

  • Maintain and promote professional and courteous client relations by managing prompt and accurate telephone, e-mail or face-to-face communications to ensure successful sales execution
  • Comply with set standards of customer service in order to increase sales and ensure customer confidence, satisfaction and loyalty
  • Quote, negotiate and propose offers or special terms and conditions to customers to increase sales according to Company strategy and guidelines
  • Implement upselling strategies to customers to increase sales volumes and profitability
  • Receive and implement instructions from sales and marketing to ensure adoption of marketing and sales best practices
  • Collect, review and address premium customer requests to develop specific offers at the best price for the client to ensure successful sales execution
  • Update own sales and negotiation techniques to effectively approach the client and improve sales results

Education & Experience

  • Minimum High School certification or anything above
  • Experience in the Contact Center industry in the Cargo industry is preferred
  • Arabic speaker is required
  • Strong English Communication skills (Oral and Written)
  • Strong experience in MS Office Suite
  • Candidate must be willing to work in a shifting environment (night schedule) to be based in our Abu Dhabi office

Job is expired

Company Overview

Dubai, Dubai, United Arab Emirates

Etihad Airways is the national airline of the United Arab Emirates. We’ve come a long way since our journey started in 2003, and we’re delighted to have been able to share our worldwide adventure with millions of passengers ever since.We... Read More

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