MAIN OBJECTIVE OF ROLE
To create an exceptional customer experience for flydubai passengers across all our digital channels. You will be responsible for engaging the customer, premium/special assistance customer, media and service provider in the traditional email sphere with the aim of engaging with customers and addressing and resolving issues in a timely manner. You will look to push the boundaries of customer care through engagement, providing relevant information and interacting positively amongst the customer communities.
KEY RESPONSIBILITIES
Qualifications
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
Minimum Education Level Required
CORE COMPETENCIES
ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.