Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Overview:

A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation! For more than 80 years, Jeppesen, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world’s leading provider of aeronautical data and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.

Summary

This manager of mid-level accounts maintains sole responsibility and accountability for protecting and growing their assigned accounts.  Client manager represents applicable areas of the BU portfolio and Jeppesen enterprise to appropriate levels of customers, building relationships, assuring revenue protection, identifying and transitioning opportunities for new and expanded business, and ensuring customer voice is represented in the enterprise.

Responsibilities

• As the single point of contact, responsibility, and accountability for assigned operational accounts within the business unit provide day-to-day support to assigned accounts by resolving customer inquiries and issues, coordinating order entry and fulfillment process, and proactively communicating with customers to ensure satisfaction.  Coordinate the application of enterprise-wide resources when necessary.   
• Establish and maintain relationships with applicable levels of assigned accounts, including the focus of receptivity, dissatisfaction, and power for applicable aspect of customers' operations and Jeppesen's portfolio   
• Develop, maintain, coordinate, and execute tactical plans to assure protection and growth of assigned accounts.    
• Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs   
• Assure protection of existing revenue by planning and closing the renewal of expiring, out-dated, or under-priced contracts   
• Serve assigned operational accounts as the initial point of contact and reference for the entire portfolio, providing information, identifying requirements to bring in other Client Managers  and ensuring customer receives appropriate communications on new, enhanced, or sun setting services.    

Basic Qualifications (Required Skills/Experience): -

• Must have the ability to document professional, clear, and concise communications.
• Must have the ability to work collaboratively with multiple internal teams and customers form diverse backgrounds.
• Must have the willingness and ability to continuously and quickly learn varying systems and processes.
• Customer-focused.

Preferred Qualifications (Desired Skills/Experience):

• A Bachelors Degree is preferred, or an appropriate mix of education and experience in line with the role and its responsibilities
• Experience working in an airline’s flight operations department is preferred but is not required.

Typical Education & Experience

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.)

Relocation:

• This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense
• Benefits and payment are determined at the local level and are not on Boeing US-based payroll.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation! For more than 80 years, Jeppesen, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world’s leading provider of aeronautical data and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.

Summary

This manager of mid-level accounts maintains sole responsibility and accountability for protecting and growing their assigned accounts.  Account manager represents applicable areas of the BU portfolio and Jeppesen enterprise to appropriate levels of customers, building relationships, assuring revenue protection, identifying and transitioning opportunities for new and expanded business, and ensuring customer voice is represented in the enterprise.

Responsibilities

• As the single point of contact, responsibility, and accountability for assigned operational accounts within the business unit provide day-to-day support to assigned accounts by resolving customer inquiries and issues, coordinating order entry and fulfillment process, and proactively communicating with customers to ensure satisfaction.  Coordinate the application of enterprise-wide resources when necessary.    
• Establish and maintain relationships with applicable levels of assigned accounts, including the focus of receptivity, dissatisfaction, and power for applicable aspect of customers' operations and Jeppesen's portfolio    
• Develop, maintain, coordinate, and execute tactical plans to assure protection and growth of assigned accounts.     
• Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs    
• Assure protection of existing revenue by planning and closing the renewal of expiring, out-dated, or under-priced contracts    
• Serve assigned operational accounts as the initial point of contact and reference for the entire portfolio, providing information,  identifying requirements to bring in other Account Managers  and ensuring customer receives appropriate communications on new, enhanced, or sun setting services.     

Experience

• A Bachelors Degree is preferred, or an appropriate mix of education and experience in line with the role and its responsibilities
• Must have the ability to document professional, clear, and concise communications
• Must have the ability to work collaboratively.

Skills Required

• Communication