Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!
To maximise direct sales opportunities and grow direct sales revenue as the ‘voice’ (Social Messaging) of Cathay Pacific, and to supplement the Digital Sales team in completing sales transactions and generating ancillary revenue.
To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence.
Direct and Ancillary Selling
Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities
Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue
Assist to develop and implement the Travel Retail Platform and non-air products as required
Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience
Actively contribute to the team’s sales targets
Customer Handling and Servicing
Act as contact centre agent to handle passengers’ queries across various channels professionally in a Service Straight from the Heart manner
Be at the ‘front end’ of the business with responsibilities to serve walk-in customers and respond to passenger queries/feedback
Assist direct customers in travel planning, ticketing matters and provide after sales service support
Handle flight disruptions and call-outs to affected customers as required
Actively contribute to the team’s service level targets
Participate in continuous improvement projects as required
Any other reasonable task as requested
Emergency and Accident and Crisis Response responsibilities as required
Graduate in any discipline is a minimum.
Knowledge, skills, training and experience
Good command of written and spoken English is a must.
Customer service oriented attitude
Great communication, listening and problem solving skills.
Ability to work as part of a team and independently
Ability to work organized and focused
Ability to work under pressure
Willing to work on shifts (including overnight shifts and weekends)
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer
Welcome to Cathay Pacific. We have over 200 destinations in our global network, but want to do more than just move you from A to B. We want to take you further in your journey, and ultimately, to move beyond. And we’re here to do what we can to... Read More