Job Detail

CUSTOMER SALES & SERVICE AGENT I - MUMBAI - Emirates

Date Posted:Jul 21, 2022

Job Detail

  • Location:
    Mumbai, Maharashtra, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Associate
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Sep 22, 2022

Job Description

 

  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
  • Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
  • Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Qualifications & Experience

  • Graduation or equivalent
  • Standard Fares and ticketing courses
  • 2+ years experience
  • Excellent interpersonal, telephone and customer service skills.
  • Ability to work in a busy sales team environment.
  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
  • Knowledge of contact centre and airline industry procedures and methodology.

Salary & Benefits

Default text to be providedDefault text to be providedDefault text to be provided

Skills Required

Job is expired

Company Overview

Dubai, Dubai, United Arab Emirates

Emirates (Arabic: طَيَران الإمارات‎ DMG: Ṭayarān Al-Imārāt) is an international airline. It is the largest airline in, and also the flag carrier of, the United Arab Emirates. Based in Garhoud, Dubai, the airline is a subsidiary of The Emirates Group,... Read More

Related Jobs

Google Map