Job Detail

Customer Service/ Security - IndiGo

Date Posted:Oct 02, 2021

Job Detail

  • Location:
    Kolkata, West Bengal, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
    Fresh
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Dec 02, 2021

Job Description



Eligibility Criteria:

  1. Educational Qualification:Graduates from a Recognized Board or University as determined by IndiGo.
  2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
  3. Desired Skills:Good Communication Skills, Customer Service Aptitude, and Open to work in rotational shifts, able to work under pressure.
  4. Airport Operations Experience Preferred.
  5. No Visible Tattoo marks/ body art
  6. Age:18 to 27 Years
  7. Interviewed Candidates can reapply after 6 months

 

Requirement:

  1. Mandatory Requirements:
  2. a)   For Customer Service– Good Communication, Pleasing Personality
  3. b)   For Security– Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

 

  1. Preferable Requirement:
  2. a)   For Customer Service– Well versed in Customer Dealing
  3. b)   For Security– BASIC AVSEC, Screener, NCC Background

 

Please Note:

 

JOB DESCRIPTION

Officer – AO&CS in the role of Customer Service

(OUText – Customer Service)

 

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

 

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.

Departures

 

  • Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.

Arrivals

 

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post flight departure 

 

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

 

 

JOB DESCRIPTION

Officer - Security - AO&CS

(OUText – Security)

 

 

 

Primary Responsibility:

 

You will be responsible for implementation of security policy and procedures laid down by the Company. 

 

Mission:

 

To secure

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • Secure good working atmosphere and environment

 

Focus:

 

Manage safe and secure operations in accordance with security program and applicable procedures.

 

Functional Responsibilities:

 

  • Maintain standards as per Company requirements
  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Programme.
  • Maintain performance standards and follow up with your shift
  • Monitor continuously the Quality System and the level of conformance
  • Secure quality levels
  • Optimize resource
  • Aware of Emergency Response Procedures, rules and regulations
  • Acquire and maintain necessary skills required to perform job functions
  • Maintain work procedures as per company requirements
  • Carry out development dialogue with the Team leaders
  • Control theft and pilferage of company property

 

Skills Required

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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