Job Detail

Customer Service Supervisor - Vistara

Date Posted:Nov 04, 2021

Job Detail

  • Location:
    Bangalore, Karnataka, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Feb 02, 2023

Job Description

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.


Key Responsibilities

  • Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
  • Drive ground service performance to deliver service excellence consistently across the domestic network
  • Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
  • Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
  • Plan for and ensure preparedness to deal with irregular operations and crisis situations
  • Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
  • Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
  • Monitoring OTP and take corrective measures
  • Ancillary revenue targets to be achieved
  • Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
  • Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
  • Contingency Handling Preparedness


Skills & Attributes

  • Ability to train, motivate and guide a team
  • Strong supervisory skills with leadership acumen is required
  • Excellent written and oral communication skills are must
  • Basic Knowledge of MS(Word, Excel)

Work Experience

Preferably 3-5 years of Aviation/ Hospitality Industry experience 


  • Graduate from a recognized university




Job is expired

Company Overview

Gurgaon, Haryana, India

Vistara – TATA SIA Airlines Ltd. - Background and History Vistara is a joint venture of Tata Sons Private Limited and Singapore Airlines Limited (SIA), wherein Tata Sons holds 51% stake in partnership and Singapore Airlines owns 49% stake. T... Read More

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