Job Description

Assist the Ground Operations Manager - Post Holder in managing, monitoring, and reviewing daily activities in the assigned Airport/ Station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with the Airline’s policies and regulatory requirements. This includes:

• Maintaining effective relations with Civil Aviation, Ground Handling Agents (GHAs) and General Sales Agent (GSAs) to facilitate daily operations and achieve best results with least costs.
• Ensuring adherence of handling agents to Airline’s policies and procedures, and regulatory requirements. 
• Monitoring the service level agreements of GHAs & GSAs to ensure best benefit, this includes - managing performance, payments, meetings, and communication; recommends corrective measures, enhancements, and changes as necessary to always protect the financial interest and corporate image of Fly Arna.
• Providing Management with necessary reports such as Flight Handling Reports, Disruption Reports, Incidents/Accidents Reports, and Customer Complaints Reports, etc.

Qualifications

• Bachelor’s degree in management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary working experience.
• Basic Airport safety and security procedures and regulations trainings are a must.
• IATA Dangerous Goods Regulations, Passenger Handling, and Ground Operations Procedures trainings or certificates are a must for this role.
• Proficient in Passenger Handling System and Departure Control System (DCS).
• Proficient in Microsoft Office.
• Good written and verbal communication skills, reports writing, etc.
• Fluent in English Language.

Work Experience

• Overall, 3-5 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
• Must have a minimum of 2 years of experience in a supervisory role leading a team of an airport /station with departure/arrival flights; experience with low-cost airline is a plus.
• Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
• Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, and Load Control.
• Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
• Capable for implementing policies, procedures, and manuals in line with standards and regulations.
• Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.

Skills Required

• Microsoft Office
• Safety
• QA