Job Detail

Customer Services – Skywise Core Representative - Airbus

Date Posted:Jan 01, 2023

Job Detail

  • Location:
    Bangalore, Karnataka, India
  • Company:
  • Type:
    Contract
  • Career Level:
    Associate
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Feb 01, 2023

Job Description

Main Responsibilities:

The job holder is responsible, within Digital Solutions Deployment & Support, for global coordination of all partners delivering the Skywise Core & Skywise Premium Services: 

  • Coordinate and Support Sales activities with internal stakeholders (CSD, Central, Region Sales, and SD teams) during contract signature phase
  • Identify new opportunities of Premium or Digital Services and communicate accordingly
  • Prepare the deployment of Skywise Core on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, …)
  • Organize and follow the Skywise Core on-boarding
  • Validate the quality of data shared by the Airline
  • Support the transition to In-Service phase, with knowledge transfer to the Support team
  • Support the delivery & follow-up of the Premium Services
  • Ensure that deliverables are in line with the contractual terms (cost, time, quality).
  • Ensure the correct support procedures are applied and propose improvements
  • Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers’ performance in terms of time, cost and quality. 
  • Represent and relay the customer experience within Customer Services and Commercial teams
  • Set up and maintain the necessary means in order to provide the best level of service for the customers
  • Ensure a good and close relationship with Customers
  • Organize and manage Customer events such as workshops, support seminars as appropriate
  • Deliver training sessions (only for volunteers, subject to preparation)
  • Analyze customer feedbacks, consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA’s,
  • Monitor performance and advising any necessary changes

This role will involve some travel for business and as such you must be able to travel accordingly.

Outputs:

The expected outputs for the role shall include:

  • Providing accurate and timely reports on customers issues, concerns, needs and requests towards Airbus products and services 
  • Developing / Proposing improvements on support procedures, operating modes and team organization
  • Proposing improvements on Airbus’ products and services
  • Contributing to the right calculation of the KPI related to the support activity 
  • Contributing to the knowledge and best practices of the group 
  • Maintaining and improving his knowledge, skills and competencies

Skills and Competencies:

  • Bachelor's Degree in Aeronautics or Mechanical Engineering, Information Systems, Information Technology (IT) or Computer Science
  • Experience supporting digital solutions with direct customer engagement and efficient handling of customer escalations
  • Analytical and Problem Solving skills to identify and resolve customer issues
  • Excellent written and oral communications with ability to facilitate, collaborate and influence
  • Aviation Business Operations knowledge of airlines, lessors and MRO related to Flight Ops, Engineering & Maintenance, technical data and Ground IT infrastructure
  • Strong stakeholder and project management skills
  • Personal Characteristics:
    • Customer focused mindset
    • Willingness and ability to listen and learn
    • Ability to embrace change and to work in a fast changing environment
    • Team player in a transnational, multicultural environment
  • IT skills, data analysis concepts and knowledge of digital Platform as a Service are a plus.

Job is expired

Company Overview

New Delhi, Delhi, India

Airbus Group India Private Limited Airbus is a global leader in aeronautics, space and related services. In 2019 it generated revenues of € 70.5 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of p... Read More

Related Jobs

Google Map