Jobs

Job Detail

Home / Job Detail

Customer Services Supervisor - Qatar Airways

Date Posted:Jan 17, 2023

Job Detail

  • Location:
    Doha, Doha, Qatar
  • Company:
    Qatar Airways
  • Type:
    Full Time
  • Career Level:
    Executive
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Graduate / Under Graduate
  • Apply Before:
    Jan 30, 2023
Email to Friend Add to Favourite Report Abuse

Job Description

The ideal candidate will ensures that flights are dispatched, loaded and hi-loaders depart as per the agreed dispatch schedule and galley loading plan. Responsible to ensure that all functions carried out within HACCP (Hazard Analysis Critical Control Point) standards and ramp safety procedures by utilizing Service Delivery resources in proper way to cover all operational activities as per the agreed timeline with customers.
 
Key Responsibilities:
  • Staff supervision, operational functions, uplift management, on-time-performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service. Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.
  • Monitoring and adherence to Ramp Safety and Marshalling procedures of High Loaders while performing airside duties in order to ensure that the Service Delivery staffs is implementing the ramp safety requirements.
  • Ensures no deviation in quality of service or customer standards by following the food safety procedures and the agreed standards between QACC and its customers.
  • Proper control of wastage and prepare appropriate wastage documents in order to document and control all issues that affect the department cost.
  • Coordinate implementation of actions plans in the event of operational emergencies/ Manpower requirement/Aircraft Changes/Hi Loader Technical issues.
  • Prepare concise reports with facts and figures in case of flight delays/accident/incident or any operational Emergencies. Prepares management reports (ex. attendance, HACCP (Hazard Analysis Critical Control Point), KPl's and labour) as required.
  • To complete any investigation of Customer/ Staff Complaints Noyage Reports and other department's complaint and suggest a preventive/corrective action to avoid recurrence.
  • Review existing systems and procedures and forward timely recommendation to Service Delivery Manager. Co-ordinate with all concerned Manager on duty inside and outside the Organization in case of any Emergency that requires immediate action.
  • Supervise and to ensure that all Dispatch Chiller and Loading Bays are clear from Expired and Damaged products.
  • Promotes high standards of corporate values through correspondence/ telephone/ mailing and personal contact.
    Perform other department duties related to his/her position as directed b the Head of the Department

Qualifications

In order to be successful in this role, we are looking for the candidates with Bachelor’s Degree or Equivalent with 2 prior job-related work experience. High School Qualification/ Vocational Qualification/ Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 3 years of job-related experience.
 
Job Specific Skills:
 
Essential
  • Computer Literate, with knowledge of MS Office Word/Excel.
  • Good Communication in English (spoken and written).
  • Effective Communication skills with internal and external Customers.
  • Ability to work under pressure.
  • Flexible in working hours.
  • Knowledge of Food Safe and Airside Safe
  • Knowledge of Menu Specifications, Matrix, and menu cycles.
  • Airside driving experience.
  • Time Management Skills
Preferred
  • Food and Beverage handling knowledge.

Skills Required

Job is expired

Company Overview

Qatar Airways
Doha, Doha, Qatar
0 Current Jobs Openings

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern... Read More

Related Jobs

Google Map

Quick Links
Jobs By Functional Area
Jobs By Industry
Contact Us
India
+91 xxxxx xxxxx
Copyright © 2024 AERONEFS . All Rights Reserved.