Job Description

For UAE Customers and a selection of customers in the Middle-East region, you will have the following roles and responsibilities.

• Manage customer portfolio, render an efficient service to customer requests and respond to all customer queries within a reasonable time. 
• Responsible for customer satisfaction.
• Liaising with the respective stakeholders in Airbus Helicopters France, Deutschland and Customer Centres in order to execute support and services and to build Support & Services offers.
• Acquire a deep knowledge of your customers through regular contacts and trustee relationships. 
• Deep knowledge of customers’ procurement and support processes. 
• Ensure customers fidelity and to be the voice of customers internally. 
• Ensuring customers are advised of extensions in the scope of work (additional work/spares) and that customer written acceptance is duly received. 
• Ensuring Airbus CRM tool is populated with relevant helicopter and customer information, queries and complaints.
• Responsible for Marketing Airbus Helicopters customer support services.
• Ensuring compliance with relevant Airbus processes and procedures : quality, export control regulations and ethics and compliances 

Skills & competencies:

• Excellent capabilities in Customer relationships. 
• Excellent interpersonal skills, negotiation skills and conflict resolution skills
• Displays emotional resilience and the ability to withstand pressure on an on-going basis.
• Uses sound judgement to make good decisions based on information gathered and analysed.
• Analyses problems by gathering and organising all relevant information.
• Plans and organises tasks and work responsibilities to achieve objectives
• Good written and verbal communication skills.
• Knowledge in basic computer tools MS, SAP etc…

Language skills:

• French: fluent 
• English: advanced

Regular business trips are required (around 40% of the time) :

• Within Middle-East to visit Customers 
• To France and Germany for meeting with Airbus helicopters Deutschland Support services.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• Communication
• Interpersonal Skills
• Negotiations