SpiceJet invites energetic and enthusiastic candidates to join them !

We are conducting walk-in interviews for the position of Executive / Senior Executive in our Customer Experience Department on 16th September'21 from 9:30 am till 10:30 am (Thursday)

Designation: Executive/ Senior Executive - Customer Experience

Department: Customer Experience
Location: Gurugram
Educational Qualification: Graduate (Any Stream)

Experience : 1- 5 Years

Job Responsibilities:

* Handling mails from both internal & external customers

* Handling cases (Query / Request / Complaint / Appreciations)

* Handling billing inquiries

* Dealing with various internal departments

* Offering alternative solutions where appropriate with the objective of retaining customer's business

* Communicating with customers using web-based tools and demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters.

* Achieving a response time in accordance with set Company guidelines and requirements

* Making recommendations according to customers needs and complaints.

* Maintaining reports in excel

* Performing other duties as assigned by management

* Handling Social Media

Required Skill Sets:

* Excellent communication skills (verbal & written)

* Good working knowledge of Ms. Office (excel, PowerPoint, word)

* Strong decision making and problem solving ability

* Ability to work under pressure

* Qualities of being -Organized, Disciplined and Result Oriented

* Courtesy and professionalism to resolve customer issues with one call resolution

* Ability to be a change agent and bring about improvement in processes and procedures

* Comfortable with rotational shift

* Prior experience in customer service
* Age Criteria - 23 Yrs - 30 Yrs

Kindly report at the below mentioned address and do carry a copy of below listed documents:

Dress Code :: Formal Attire

Day & Date:- Thursday, 16th September' 2021

Venue : SpiceJet Ltd ,Building 323,

Udyog Vihar, Phase IV,

Gurgaon - 122016

Time: 9:30 am to 10:30 am.

Regards,

Human Resources

Disclaimer:

It has come to our notice that certain miscreants are illegally representing themselves as employees/ associates/ agents/ consultants of Spice Jet, and using its name to make employment offers for consideration. The General Public is hereby cautioned and advised that Spice Jet Ltd. has not authorized any Person, Agent or Agency to take interviews, offer employment or issue offer/ employment letter for and on behalf of Spice Jet Ltd. Any person approaching such unscrupulous person(s) for job/employment with Spice Jet Ltd. for consideration shall do so at their own risk, cost and consequences. Spice Jet will not accept liability in any circumstances for any loss and/or damage resulting from these unauthorized offer(s) or advertisement(s). Spice Jet will also take such legal action as may be deemed appropriate against such unauthorized advertisements / persons. General Public is advised to approach Spice Jet Ltd directly for any information on employment / recruitment vide email [email protected] & [email protected]