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Executive – CBTU - IndiGo

Date Posted:Dec 14, 2021

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
    IndiGo
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
    Fresh
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Feb 14, 2022
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Job Description

  • Shall run World Tracer AHL Reports every hour and maintain and excel file
  • Shall perform matches with OHD (On Hand Bags)
  • On positive confirmation, coordinate with airports to ensure baggage is delivered to customer on priority.
  • In case of no positive match found, coordinate with destination airport (where AHL file was created) to get real time status of the bag.
  • Once the bag is out for delivery ensure airport creates BDO
  • Update WTW AHL file on close to real time basis.
  • Initiate compensation process on MHB portal once the baggage is declared lost.
  • Follow up with AOCS ISC/Finance till the compensation is approved.
  • Maintain excel file with complete logs of the case.
  • Maintain MIS on performance (KPIs)

AOCS Customer Notification Staff

  • Shall run World Tracer AHL Reports every two hours
  • Shall outreach the customer every 8 hours and keep him/her updated, basis the status and comments in AHL file.
  • Shall update the WTW AHL file after every call.
  • In case bag is declared lost and once the compensation amount is approved on MHB portal, coordinate with finance and customer to ensure compensation is paid out swiftly.
  • Shall perform service recovery by means of additional travel vouchers as and when required as per current empowerment matrix.
  • Keep the customer updated on the progress of the case till the time compensation is received.

Skills Required

Job is expired

Company Overview

IndiGo
Gurgaon, Haryana, India
6 Current Jobs Openings

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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