Job Detail

Executive - (I Connect ) Line Operations - IndiGo

Date Posted:Sep 09, 2022

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Nov 09, 2022

Job Description

  • Manage iConnect mailbox
  • Review and manage all cases (Issues, Concerns, Feedback, Queries, Requirements) received from Pilots and ensure closure.
  • Assign cases amongst Managers as per base of the Pilot.
  • Manage Pilot Tracker
  • End to end management of application.
  • Work with Fleet Supervisors, Resolvers, Depts. (Teams), IT to troubleshoot any technical or training issue in the application.
  • Collect and format data from Fleet Supervisors and upload cases in tracker and get 'Happy' data uploaded (Bulk Upload) in tracker by IT team.
  • Data collation & reporting.
  • Work with IT team [internal / external (vendor)] for changes, upgrade & resolution of technical issues.
  • Maintain and update pilots' assignment to each Fleet Supervisor pan India. Work with Fleet Supervisors requiring help with feedback (bulk) upload.
  • Close cases in tracker.
  • Allocation of Leadership Pilots
  • Assignment of pilots to Fleet Supervisors intra & inter bases.
  • Data Analysis
  • Data collation and reporting on transportation.
  • Review of audits done by Fleet Coordinators, Line Ops team members on cab. Raise the findings with Admin Transport team to get them resolved.
  • Pilot Interaction
  • Interaction with Pilots at Dispatch offices (T2 & T3), Mails & Messages. Help them in resolving queries, issues, requirement & updates.
  • Manage Senior Captain Upgrade
  • Check flying hours data of pilots to ensure they are meeting the Qualification Requirements (QRs) for upgrade.
  • Review CA 39, logbook page(s), Employment Agreement for checking eligibility.
  • Transaction Tracker
  • Data compilation of Upgrades, Downgrades, Salary Increments (ATR pilots), Base Relocations & Line Releases.
  • Maintaining Pilot Head Count Report
  • Data Input, Maintenance, Updation & Reporting on Weekly, Monthly, Adhoc requirements received from leadership.
  • Maintaining Attrition Data
  • Analyze the no. of attrition and the reason for exit.
  • Manage Pilot Contact List
  • Data Input, Maintenance, Updation - Contact number, Base, Designation, Management / Leadership Designation, Official Mail ID, EGCA ID, Aircraft etc.
  • Manage Pilots Base Specific DL
  • Shift mail ids of pilots due to permanent relocations / shift in base.
  • Secondary IRR on Airbus & ATR base DLs.
  • Customer Care Feedback
  • Investigation and closure of complaints and feedback received from the Passengers.
  • Manage and Updation of Dept Org chart
  • Get changes made in Flight Ops Org Chart by IT team.
  • Maintain Task and Initiative for Leadership Pilots
  • Data collation and reporting of Fleet Supervisor Initiatives, Task Assigned, CSR Activities & Task Force.
  • Manage Internal F&F Clearance
  • Initiate mails to Line Ops team members for confirmation about submission of Company ID Card, AEP, iPad, Flight Bag & Uniform.

Job Specifications:

  • Eduction: Graduation from a recognized University
  • Proficiency in MS Office
  • Good Communication Skills

Job is expired

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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