Job Description

• 
  Manage iConnect mailbox

• Review and manage all cases (Issues, Concerns, Feedback, Queries, Requirements) received from Pilots and ensure closure.
• Assign cases amongst Managers as per base of the Pilot.
• Manage Pilot Tracker
• End to end management of application.
• Work with Fleet Supervisors, Resolvers, Depts. (Teams), IT to troubleshoot any technical or training issue in the application.
• Collect and format data from Fleet Supervisors and upload cases in tracker and get 'Happy' data uploaded (Bulk Upload) in tracker by IT team.
• Data collation & reporting.
• Work with IT team [internal / external (vendor)] for changes, upgrade & resolution of technical issues.
• Maintain and update pilots' assignment to each Fleet Supervisor pan India. Work with Fleet Supervisors requiring help with feedback (bulk) upload.
• Close cases in tracker.
• Allocation of Leadership Pilots
• Assignment of pilots to Fleet Supervisors intra & inter bases.
• Data Analysis
• Data collation and reporting on transportation.
• Review of audits done by Fleet Coordinators, Line Ops team members on cab. Raise the findings with Admin Transport team to get them resolved.
• Pilot Interaction
• Interaction with Pilots at Dispatch offices (T2 & T3), Mails & Messages. Help them in resolving queries, issues, requirement & updates.
• Manage Senior Captain Upgrade
• Check flying hours data of pilots to ensure they are meeting the Qualification Requirements (QRs) for upgrade.
• Review CA 39, logbook page(s), Employment Agreement for checking eligibility.
• Transaction Tracker
• Data compilation of Upgrades, Downgrades, Salary Increments (ATR pilots), Base Relocations & Line Releases.
• Maintaining Pilot Head Count Report
• Data Input, Maintenance, Updation & Reporting on Weekly, Monthly, Adhoc requirements received from leadership.
• Maintaining Attrition Data
• Analyze the no. of attrition and the reason for exit.
• Manage Pilot Contact List
• Data Input, Maintenance, Updation - Contact number, Base, Designation, Management / Leadership Designation, Official Mail ID, EGCA ID, Aircraft etc.
• Manage Pilots Base Specific DL
• Shift mail ids of pilots due to permanent relocations / shift in base.
• Secondary IRR on Airbus & ATR base DLs.
• Customer Care Feedback
• Investigation and closure of complaints and feedback received from the Passengers.
• Manage and Updation of Dept Org chart
• Get changes made in Flight Ops Org Chart by IT team.
• Maintain Task and Initiative for Leadership Pilots
• Data collation and reporting of Fleet Supervisor Initiatives, Task Assigned, CSR Activities & Task Force.
• Manage Internal F&F Clearance
• Initiate mails to Line Ops team members for confirmation about submission of Company ID Card, AEP, iPad, Flight Bag & Uniform.

Job Specifications:

• Eduction: Graduation from a recognized University
• Proficiency in MS Office
• Good Communication Skills

Skills Required

• Communication
• Microsoft Office