Job Detail

Executive - Reservation & Reaccommodation - IndiGo

Date Posted:Aug 14, 2022

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Oct 14, 2022

Job Description

The basic job responsibility include:

  • Maintaining Schedule, Flights in the system.
  • Updating Time changes, cancellation, equipment changes etc
  • Passenger Re-accommodation in case of flight time changes / cancellations / schedule changes.
  • Handling Code share Processes:
  • Testing and UAT with other Partners for Code share/Interline implementation
  • Handling Code share TTY Rejects and Reject queues.
  • Handling Duplicate bookings and other booking failures
  •  Manually building and closing ad-hoc connections for passenger re-accommodation
  •  Lid changes on a flight for passenger re-accommodation
  • Co-ordinate with OCC and Customer Care Team to ensure timely action of re-accommodating passengers and notifications to customers.
  • In addition, also co-ordinate with RM, AOCS and Network Planning Teams for schedule change and passenger prioritization
  • Above processes would need familiarization and training on Passenger Reservation System
  •  The job would be part of 24 x 7 operations
  •  Candidate should have good knowledge of Navitaire UI’s i.e Skyspeed, GoNow
  •  Candidate with prior experience in Call Centre or AOCS will be preferred

Qualification/Experience: Bachelor's degree with over 3 years of experience.

Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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