Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes and Boeing International Corporation UAE are looking for Intro Field Service Representatives (FSR) located in Dubai, UAE.

The focus of the position is to provide on-site new aircraft model introduction representation & technical support to customers worldwide.
This position is a hybrid position that allows some telecommuting. The selected candidate will be required to perform most work onsite at customer facilities.

This position is expected to be with 75% Travel.

Position Responsibilities:

• Utilize multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 787, 737 MAX, or 777 dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
• Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services.
• Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds.
• Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.
• Provide technical & operational product data to Boeing organizations.
• Extensive travel is required; multiple / continuous short-term assignments.
• The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team.
• Requires the ability to communicate effectively with all levels of managements and customers.
• FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
• FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Dubai, UAE between assignments.
• Experience in 787, 737MAX, 777 and/or 747-8 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable.
• Prior customer support experience desired.
• Contingent on model-based experience and business needs, selected candidate will be part of the 787, 737 MAX, or the 777X E&E (Entry Into Service and Enhanced Support) teams.

Basic Qualifications (Required Skills/Experience):

• Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
• Ability to travel frequently and obtain associated visas and required immunizations.
• Ability to travel both domestically and internationally.
• Must be willing to travel approximately 75% of the time, some times during consecutive assignments.
• Exhibit an outstanding customer service attitude. Be flexible to changing schedules and requirements.

Preferred Qualifications (Desired Skills/Experience):

• Be able to travel for repeated short-term assignments.
• Be willing to accept back to back assignments both foreign and domestic.
• Recent experience in 787, 737MAX, or 777X Operations, Systems, Avionics, engineering and/or Flight Test preferred.
• Prefer prior experience in a Customer Support organization.
• Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%. If clearances cannot be granted from the requisite international country, the result may be reassignment, reclassification or termination of deployment.
• Must be familiar with 787, 737 MAX systems, aircraft ramp environment, airline operations and aircraft troubleshooting.
• Possess strong verbal and written communication skills.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor or higher) in Aerospace Engineering and/or Technology related majors, or Airframe & Powerplant (A&P) license, EASA B1/B2 or equivalent and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' airline or OEM related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

This requisition is for an international, locally hired position in Dubai, United Arab Emirates. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable UAE law. Employment is subject to the candidate's ability to satisfy all UAE labor and immigration formalities.

Skills Required

• Avionics
• Powerplant