Job Description

The Flight Manager reports to the Vostok Operations Manager and ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

• Monitor progress and ensure services are correctly requested and delivered
• Supervise flight operations processes to provide operational efficiency
• Execute and oversee: First requests from new customers + important and short notice requests of all customers.
• Provide team support during over-load periods
• Assist in coordinating day-to-day flight operations in accordance with all regulations and requirements.
• Brief crews/customers on all aspects of flights.
• Coordinate international flight planning activities.
• Ensure customers are always updated about status of their requested services and actual flights.
• Ensure designated checklists are properly done and completed for each arrival and departure (please refer to GTM checklist)
• Coordinate with ops teams and Flight Status Team in case of flight delay/revision/cancellation
• Coordinate with Dispatch, TravelEX, and FuelEX to deliver one and final brief to crews/customers.
• Report to Ops Manager/Procurement/Accounts/AM/BDM/Client Relations in case of service failure or major delay
• Assist Ops Manager/Duty Manager with service reports, when necessary
• Communicate with employees and management in a clear and concise manner
• Manage customer accounts from operations-side (communications, feedback and activity monitoring)
• Prepare detailed monthly customer management reports
• Other tasks in line with job scope as instructed by the Reporting Manager.

REQUIREMENTS

Skills Required

• Microsoft Office
• Microsoft Excel
• Management