Role and Responsibilities
CAE Middle East is recruiting a GROUP LEADER TECHNICAL OPERATIONS who will be part of a team providing Maintenance and Support for a fleet of Full Flight Simulators and Lower Level Training devices part of a new Flight Crew Training Center located in Dammam, Saudi Arabia. The position will be Reporting to the General Manager & Regional Training Centre Operations Leader.
Engineering Degree or Technical Diploma in Electronics or Electrical or Aviation related field; and at least Eight (8) years direct simulator experience with at least Five (5) years on CAE equipment.
At least Four (4) years of Managerial/Supervisory position in Simulator Technical support environment.
Aptitude to effectively coordinate multiple projects simultaneously.
Ability to make quality decisions and recommendations on technical aspects and pertaining to human resources issues.
Proven ability to create and foster a teamwork climate in which people want to do their best and value the employees while ensuring the team remains fully engaged.
Competence to Motivate and develop direct reports; excellent leadership skills to steadfastly push self and others to reach and surpass expectations.
Empower employees; share ownership and visibility; listen and invite input from each employee.
Solid technical background (Hardware and Software) and familiarity with technical simulator issues on all different systems, specifically: motion, visual, avionics, hydraulics, etc. Vast knowledge of various aircraft types.
Ability to establish and maintain effective relationships with the customer; to gain their trust and respect
Ability to make quality and timely decisions that are bottom-line oriented.
Ability to prepare a work plan and/or schedule and to allocate resources to meet budget objectives in a timely manner.
Excellent knowledge of the English language, read, spoken and written
Highly Customer oriented and must be able to deal tactfully in sensitive situations
Superior understanding of aircraft terminology or simulation devices
Advanced understanding of Commercial and Business Aviation training.
Advanced computer skills with knowledge of the Microsoft Office suite.
In depth knowledge of local and international regulations (FAA and EASA), with demonstrated experience, as they pertain to flight training devices.
Demonstrated ability, experience and understanding in managing an operational budget (Profit and Loss).
As a Group Leader Technical Operations you will be the point-of-contact for all issues pertaining to the simulator Technicians and Engineers and responsible for the following, but not limited to areas:
CUSTOMER SERVICE & SUPPORT:
Establish and maintain a strong and effective relationship with the customer and gain their trust and respect.
Ensure that all incoming and outgoing communication from the customer is addressed in a timely and effective manner (be the contact person for all technical issues related to simulator maintenance).
In depth knowledge of QTG reading, interpretation and understanding.
Monitor simulator discrepancies and ensure that they are prioritized and corrected in a timely manner.
Monitor and assure all simulators ready for training.
Provides technical advice to customers and may be asked to conduct meetings with customers and/or regulatory agencies.
Plan and coordinate daily activities and work assignments along with future projects in order to minimize customer impact; Identify and track recurring and potential system problems and confer with technical experts and colleagues to formulate working plans to alleviate problems
Inspire a teamwork climate to accomplish and exceed customer expectations.
Inspire harmonious staff relations and common objectives to get the best out of each staff member.
Inform/communicate and delegate tasks and responsibilities with transparency and follow-up.
Provide overall staff guidance, direction and leadership to ensure that equipment reliability remains at peak performance in support of internal and external clients.
Actively involved in recruiting, hiring and developing of staff to achieve departmental objectives (qualified devices, snag counts, reports, etc.)
ADMINISTRATIVE RESPONSIBILITIES & REPORTING:
Coordinate schedules with technicians and assist in the generation of monthly schedules to provide sufficient coverage.
Communicate to senior management all important and priority items that have arisen from the technical operation arising from either the simulator technicians or the customer.
Generate and Lead the annual performance reviews of the simulator technicians.
Coordinate with any necessary personnel (CAE, vendors, etc.) to obtain parts and assistance to support operations in a timely and cost effective manner.
Generate and Manage the Monthly and Executive Summary Report including but not limited to Health & Safety KPI, Environmental KPI and Performance KPI.
Maintains an excellent relationship with all the regulatory agencies as applicable (EASA, FAA, Saudi GACA, etc.).
Recommends and develops new procedures or processes in order to enhance the operations.
Ensure the team adheres to the Quality and Compliance Management System and ensure continuous compliance with its requirements at all time.
Assists in the preparation of cost estimates where appropriate.
Ensure that all technical information in the organization is propagated to the team.
May be required to interface with local contractors outside the facility, if necessary, to help maintain optimum operations.
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 70 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defence and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 10,000 employees, 160 sites and training locations in over 35 countries. www.cae.com
CAE offers interesting, diverse and challenging work. Our multiple businesses and global sites create a highly dynamic and stimulating environment that offers ample opportunity for creativity, learning and growth.
Our innovative technologies and services, and the people who collaborate every day to deliver exceptional service to our customers, are at the heart of what makes our organization successful and a great place to work.
“One of the greatest things about working at CAE is the people I get to work with. I enjoy collaborating with highly dedicated and professional colleagues from around the world every day.” Alexandre Lapointe, Global Engineering