To effectively manage all irregular operations across the Etihad Airways network along with passenger re-accommodation, providing 24/7 support to all stations as well the hub, taking immediate decisions during flight irregularities in order to minimize the impact to the overall guest experience as well as the airlines operating schedule. The controller will coordinate with the Network Operations Center, Airport Operations, Network Airports during flight disruptions as well as support the management making operational and strategic decisions by providing vital information such as consequential impact analysis resultant from any deviation to the scheduled operating times across the Etihad network.
SPECIFIC RESPONSIBILITIES
EDUCATION and EXPERIENCE